Website Guide

Appointment & Booking Terms

Appointments for all our services can be made through our online booking system ONLY.
You will find this in the "Book Online" section of the "Services" in the menu list. A £20
deposit is required to secure all bookings. This will go towards the final balance payment
which will be due upon completion of the service.
Cancellations Policy
Cancellation is free up to 72hrs before your selected appointment. In this instance, you will
receive a full refund of your booking deposit. You will only receive a 50% deposit refund
for cancellations 48hrs before your appointment. No deposit refunds will be issued for
cancellations 24hrs or less before your appointment. Please aim to arrive 10 minutes before
your pre-booked appointment. Arrivals later than 10 minutes after the beginning of your
appointment (without prior notice) will be cancelled without a refund of your deposit.
Home service
Home service is available only to clients within London/Greater London, including clients
who live in; Borehamwood, Potters Bar/St. Albans, and Watford.
If you have any questions or concerns on how to book through our website, please contact
us at hello@faahri.com

Stockists

At the moment, we only offer online bookings for our services in the United Kingdom (UK).
However, if you live outside the UK and wish to purchase our products, please see our list of
international stockists below for details on where you can do just that!
Lagos,Nigeria: Faahri, MOPLI House, 15 Alhaji Kanike Close, Off Awolowo Rd., Ikoyi.
Contact Number: +234(0)81-8888-8420 

Payment

When you click "checkout" you will be directed to a page to fill-out your payment details and shipping preferences. If you are a retuning customer then simply log in and your details and preferences will
auto-fill themselves.
We accept all major credit/debit cards.

Shipping & Delivery

All orders will have a 1-2 working day lead time upon receipt of the order. The selected shipping
method applies after order has been dispatched. Orders placed during a holiday or promotion will
have an approximate lead time of 3-4 working days upon receipt of order.
Shipping method applies after order has been dispatched. Once your order has been dispatched,
Faahri is not responsible for lost or stolen packages.
Please contact the postal carrier for any information regarding the delivery. Have your tracking
number available to provide to the carrier to assist with the investigation.
Once an order has been dispatched and tracking becomes available, we recommend the receiver
be available on the estimated date of arrival of the package or the receiver to contact the carrier to
schedule a pick up at the holding facility.
If the carrier is unable to assist with finding the package, please contact us at hello@faahri.com
with your order number and the case number provided from the carrier and we will do our best to
assist you further.

Order Cancellations, Exchanges & Returns

To show our appreciation to you for choosing to invest in our products, we take extra care to ensure
that every order is thoroughly screened prior to being sent out for delivery. Once delivered in good
condition, we cannot offer refunds or exchanges for any items.
Although we do not accept any returns or exchanges, you may cancel an order before it is shipped
out from our facility - provided it has not already been packed or queued for dispatch.
In the extremely rare event that you receive a damaged or defective product, you may return it to us
after contacting hello@faahri.com within 7 days of receiving your order. Please include photo images
of the damaged/defective product in your email. If authorized, our customer service team will provide
you with a designated return shipping address. Please note that requests to return an item after it has
already been used will not be accepted.
Shipping costs are non-refundable. You will only receive a refund for the cost of the items purchased.
Any orders returned to our facilities without receiving authorization first will not receive a refund or
exchange. We advise that you return your items via a trackable mail service as we will not be held
responsible for items that go missing before reaching us.
Refunds and Exchanges will be processed within 2-3 working days of receiving your returned item(s).